Privacy Policy
Last Updated: September 1, 2026
Baltimore Airport Taxi respects your privacy and is committed to protecting the personal information you provide when using our website and transportation services.
This Privacy Policy explains what information we collect, how we use it, and when it may be shared.
Information We Collect
When you request a quote or book a ride through our website, we may collect information such as:
Your name
Email address
Phone number
Pickup and drop-off locations
Pickup date and time
Number of passengers and luggage
Airline and flight number, when provided
Vehicle selection
Ride fare and booking details
We may also automatically collect limited technical information such as your IP address, browser type, device information, and website activity for security, analytics, and website performance purposes.
How We Use Your Information
We use the information we collect to provide and manage our transportation services. This includes processing ride reservations, calculating fares and routes, assigning drivers, communicating with you about your ride, providing driver and vehicle information, responding to questions or support requests, improving our website and services, preventing fraud or abuse, and maintaining business and transaction records.
We may contact you by email, phone, or text message when necessary to coordinate or provide information about a ride you requested or booked.
Ride and Location Information
When you request a quote or make a reservation, we collect the pickup and destination information you enter.
We use this information to calculate estimated distance, travel time, pricing, and to provide transportation services.
Our website uses Google Maps Platform services, including Google Places and routing services, to provide address suggestions and calculate routes, distances, and estimated travel times. Information entered into location fields may therefore be processed by Google in accordance with Google’s applicable privacy policies.
Driver Information
When necessary to provide your transportation service, relevant booking information may be shared with the driver assigned to your ride.
This may include your name, phone number, pickup and drop-off locations, pickup date and time, passenger or luggage information, flight information, and other details necessary to complete the ride.
We only provide drivers with information reasonably necessary to provide the transportation service.
Payments
Depending on the payment method you choose, payment information may be processed by third-party payment providers like Square and Stripe.
Baltimore Airport Taxi does not need to directly store complete credit or debit card numbers when payments are processed through a third-party payment processor. Payment providers process payment information according to their own privacy and security practices.
Cookies
Our website may use cookies and similar technologies that are necessary for website functionality, security, booking functionality, analytics, and remembering certain preferences.
Third-party services used on our website may also place or access cookies as permitted by their respective services and your browser settings.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
How We Share Your Information
We do not sell your personal information.
We may share information when reasonably necessary with service providers that help us operate our website and transportation service, including assigned drivers, website hosting providers, mapping and routing providers, email providers, analytics providers, advertising platforms, and payment processors.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect our rights, customers, drivers, or the security of our services.
How Long We Keep Your Information
We retain booking and customer information for as long as reasonably necessary to operate our business, maintain transaction and ride records, respond to disputes or customer inquiries, comply with legal or accounting requirements, and protect against fraud or abuse.
Different types of information may be retained for different periods depending on their purpose.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, or loss.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding personal information we maintain about you, including requesting access to, correction of, or deletion of certain personal information.
Some information may need to be retained for legitimate business, legal, accounting, security, or recordkeeping purposes.
To make a privacy-related request, please contact us using the information below.
Third-Party Services
Our website relies on third-party services to provide certain functionality. These providers may process information according to their own privacy policies.
Examples may include Google for mapping, analytics, and advertising services; payment providers for payment processing; and website hosting or email providers used to operate our service.
We encourage you to review the privacy policies of these providers if you would like additional information about their data practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.
When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Baltimore Airport Taxi
Email: info@baltimoreairporttaxi.com